Supply and installation
Our solutions
We worry about the challenges you face so you don't have to! Moores has invested in developing kitchen and services solutions that will enable you to achieve all your objectives.
Moores Solutions
Moores is your Total Service Provider as not only do we supply kitchen furniture to the Social Housing market but we also have our own installation service called Masco Onestep.
Masco Onestep is fast becoming a leading contractor in the installation services sector for social housing, installing around 1850 full scope installation fits in 2007.
Value for Money
We provide our clients with best value for money as the single point of contact of a manufacturer/installer allows you to eliminate a tier of management thus improving efficiencies and cost.
Integrated Supply Chain
Being part of the Masco Corporation, Masco Onestep is able to benefit from the sourcing of a multitude of building products from within the group of companies. We also have control over the quality of products and availability.
National Coverage
Masco Onestep has a nationwide network of experienced installers of kitchens, bathroom and windows.
Delivery and Leadtimes
We are specialists in delivering to site, with an average of 175,000 deliveries per annum. We have a 98% 'Right First Time' delivery performance, a figure that we are looking to improve on with the recent introduction of our In Cab Wireless system. We have our own delivery fleet of over 55 vehicles, this gives us a great deal of control and allows us to offer our Clients a flexible delivery service. Our Standard lead times are:
- Normal Delivery - 4-6 weeks
- Quick Delivery - 11-19 working days
- Express Delivery - 5 working days
- Replacement items - Complete order details received by 10am Friday will be delivered by the end of the following working week at the latest
Project Management
Project Management is our key strength. We have an experienced management team who are experts in project and resource planning and implementing quality control measures.
Surveys
Our dedicated surveyors are experienced in the manufacturing process as well as the installation service and are able to provide project analysis, involving cost analysis on a project by project or plot by plot basis.
Single Point of Contact
Masco Onestep acts as a single point of contact between the client, resident, Contract Management Team and the Supply Chain.
Customer Service
We are completely committed to providing the very highest standards of customer service to all of our clients. Our Customer Service team has vital public sector experience and is able to react to issues quickly and efficiently. With a ‘Right First Time’ approach, our team has had intensive training in customer care and is part of a continuous improvement programme.
A recent addition to the customer service offering has been the introduction of ‘Multi Functional’ teams. These teams consist of colleagues from various departments, such as Customer Care, Estimating and Accounts, working side-by-side in order to ensure open channels of communication and the maintenance of quality at all levels exists between departments.
The Moores Customer Extranet has been developed to help us work more efficiently with our customers. The Extranet has been developed to answer the needs of your business, providing secure online access to information about your account.
The extranet allows you to:
- Access details of your quotes
- Access current order information including delivery dates & prices
- View details of previous orders
- Submit order queries online
- View Proof of Delivery documentation and Completion Certificates
- Download and share useful documents
- View drawings in the Virtual Design Studio
Resident Satisfaction
An in depth survey is carried out with the resident prior to works. A Resident Liaison Officer is appointed in order to support the residents before, during and after the scheme. After the work is completed, the residents will receive a satisfaction survey in order to ensure that they are satisfied with the service and that we have met their needs.
Sustainable Practices
At Moores we adopt high environmental standards within all our operations. The company is committed to working in a manner designed to ensure the protection of the environment, its employees, neighbours and the wider community.
We have recently been honoured with the LHC Network Innovation in Sustainability Award as well as the Masco Innovation Award as acknowledgement of our sustainable practices.
Our environmental credentials also include:
- FSC accredited
- BS EN ISO 14001: 2004
- Actively involved in the Furniture Industry Sustainability Programme (FISP)
- Proud member of Club Green
- Energy Efficiency Accreditation Scheme (EEAS) accredited
- Recycling initiatives introduced removing waste from landfill sites
- Members of the Wastepack Compliance Scheme
- Registered waste carriers, licensed to carry others controlled waste
For more information on our sustainable practices please visit our Sustainability section.
Please visit the Masco Onestep website for further information on product installation.
