Our products are FSC certified, which means that you can be confident that they have been responsibly sourced from the forest right through to the home. Our awareness of the environment around us has been recognised with accreditation to BS EN ISO 14001:2004.

We have a national coverage for all our products. We have distribution centres strategically located throughout the UK in order to ensure quick leadtimes.

We are specialists in delivering to site, with an average of 175,000 deliveries per annum. We have a 98% 'Right First Time' delivery performance, a figure that we are looking to improve on with the recent introduction of our In Cab Wireless system. We have our own delivery fleet of over 55 vehicles, this gives us a great deal of control and allows us to offer our Clients a flexible delivery service. Our Standard lead times are:

Normal Delivery - 4-6 weeks
Quick Delivery    - 11-19 working days
Express Delivery - 5 working days
Replacement items - Complete order details received by 10am Friday will be delivered by the end of the following working week at the latest

Our dedicated surveyors are experienced in the manufacturing process as well as the installation service and are able to provide project analysis, involving cost analysis on a project by project or plot by plot basis.

We are completely committed to providing the very highest standards of customer service to all of our clients. Our Customer Service team has vital public sector experience and is able to react to issues quickly and efficiently. With a ‘Right First Time’ approach, our team has had intensive training in customer care and is part of a continuous improvement programme.

A recent addition to the customer service offering has been the introduction of ‘Multi Functional’ teams. These teams consist of colleagues from various departments, such as Customer Care, Estimating and Accounts, working side-by-side in order to ensure open channels of communication and the maintenance of quality at all levels exists between departments.

The Moores Customer Extranet has been developed to help us work more efficiently with our customers. The Extranet has been developed to answer the needs of your business, providing secure online access to information about your account.

The extranet allows you to:
- Access details of your quotes
- Access current order information including delivery dates & prices
- View details of previous orders
- Submit order queries online
- View Proof of Delivery documentation and Completion Certificates
- Download and share useful documents
- View drawings in the Virtual Design Studio

We have shown continued commitment to the development of new products and processes, particularly those that benefit our customers and our clients. We have always been product innovators and we have been first to market with products with tangible benefits, not just a different handle option or colourway. Our Ergonomic kitchen range is a prime case in point, as is our repairable kitchen and improved moisture resistant materials for the cabinet and worktop. All of these products have been developed specifically to overcome a problem or demand thereby demonstrating our commitment to continued innovation.

An in depth survey is carried out with the resident prior to works. A Resident Liaison Officer is appointed in order to support the residents before, during and after the scheme. After the work is completed, the residents will receive a satisfaction survey in order to ensure that they are satisfied with the service and that we have met their needs.

At Moores we adopt high environmental standards within all our operations. The company is committed to working in a manner designed to ensure the protection of the environment, its employees, neighbours and the wider community.

We have recently been honoured with the LHC Network Innovation in Sustainability Award as well as the Masco Innovation Award as acknowledgement of our sustainable practices.

• FSC accredited
• BS EN ISO 14001: 2004
• Actively involved in the Furniture Industry Sustainability Programme (FISP)
• Proud member of Club Green
• Energy Efficiency Accreditation Scheme (EEAS) accredited
• Recycling initiatives introduced removing waste from landfill sites
• Members of the Wastepack Compliance Scheme
• Registered waste carriers, licensed to carry others controlled waste
  

For more information on our sustainable practices please visit our Sustainability section.